Note: The job is a remote job and is open to candidates in USA. Zayo Group is hiring a Manager, Design Engineering - Optical to lead Optical Design Engineers who design, plan, and implement DWDM network services. The role oversees project progress and performance targets while supporting network capacity, circuit design, and engineering standards.

Responsibilities

• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. Provides project status updates on the order when necessary for the project management groups
• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues
• Exercises interpersonal skills in working with all internal customers
• Performs other related duties or projects as assigned by management
• Ensure safeguarding of confidential information that may be accessed in performance of duties
• Participates in the development and implementation of engineering standards and procedures
• Implement plans for cross-training team members to learn additional duties
• Acts as a reference for training; communicate training needs to the Management
• Manages workload to identify critical issues and prioritize those items that must be completed daily
• Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done
• Participates in operations-related projects, as needed
• Design planning, record creation and capacity fulfillment and implementation of DWDM network throughout the U.S and Canada
• Works with Project Managers and Design and Implementation Engineers when issues arise during capacity projects
• Designs DWDM network per Network Architectures standards and future growth of our network and customer base. Implements circuit designs for the core of the network as needed
• Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements
• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments
• Supports partner teams and/or ONCC during customer or network escalations as requested
• Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed

Skills

• Bachelor's degree in a technical discipline or equivalent education, training and/or experience
• Minimum of seven (7) years of telecommunications and/or data networking experience
• Minimum of two (2) year of Telecommunications Project Management or Lead Engineer experience
• Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution
• Excellent verbal and written communication skills
• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology
• Experience using Microsoft Office or Google programs and project management software
• Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables
• Familiarity with majority of the below products:
• Optical Systems:  Fuji, Adva, Ciena 6500 & RLS, Cisco, Infinera DTNx & Flex ILS, Nokia 1830
• Understanding of DWDM single flow and spectrum allocation for Fixed and Flex grid networks
• Salesforce, ServiceNow, Sitetracker equivalents
• Microsoft Office and Google programs, specifically Visio, Excel or G equivalent
• This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future
• Telecom inventory systems, Metasolv / Netcracker is a bonus

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

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