Note: The job is a remote job and is open to candidates in USA. Grainger is hiring a Manager, Footwear Operations to lead regional subsidy-supported footwear programs and assigned Shoemobile events and on-site locations. The role focuses on team leadership, customer service, continuous improvement, sales partnership, operational performance, and financial results.

Responsibilities

• Lead a team of Shoemobile Sales Representatives who drive mobile shoe stores to industrial customer job sites on pre-scheduled appointments to service company safety shoe benefit programs
• Drives continuous improvement of the subsidy-supported footwear and MRO program by analyzing feedback and customer surveys, recommending enhancements, and supporting the implementation and communication of changes to team members and business partners
• Partner with the Sales team by providing Footwear offer expertise to exceed incremental sales growth expectations to meet return on investment for Footwear engagements
• Serve as a Footwear advocate by building internal partnerships and communicating the program’s value, helping business partners understand how it solves customer challenges and supports their goals
• Collaborates with Branch and Onsite Services teams to drive performance and ensure achievement of key operational metrics across In-plant and Branch locations
• Partners with Finance to track and evaluate the financial performance of Shoemobile and Onsite installations, ensuring alignment with established financial targets

Skills

• Bachelor's Degree or equivalent experience
• 5+ years People leadership or relevant experience
• Experience building relationships and communicating at all levels of the organization and external customers
• Experience with influencing and ensuring alignment with cross functional stakeholders
• Experience participating in strategic planning to improve footwear services and financial performance
• 2+ years of experience selling Subsidy Supported benefits programs
• Understanding of customer and market dynamics and requirements

Benefits

• Remote work arrangement.
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• Incentive target of up to 15%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

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