Note: The job is a remote job and is open to candidates in USA. Wyndham Hotels & Resorts is hiring a Manager of Franchise Operations to support hotel franchise owners and improve property performance. The role builds owner relationships, delivers performance strategies and resources, executes company initiatives, and collaborates with internal stakeholders.

Responsibilities

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience
• Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance
• Execute Wyndham Hotels and Resorts initiatives, projects and related tasks
• Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners
• Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel
• Drive NRG through retention and development opportunities
• Collaborate with internal stakeholders
• Provide accountability to the organization through documentation, follow up and system reporting
• Achieve annual service, performance and KPI goals in order to impact WHR profitability
• Take ownership of personal and professional development
• Project a positive image and promote the value of Wyndham Hotels & Resorts
• Respond to one off requests from the business that are property specific within an indicated SLA
• Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.)
• Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary)

Skills

• 2 to 4 years of progressive experience in a hotel or a related field required
• Multi-property experience
• Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.)
• Preferably, property and corporate management experience
• 4 year college degree (Preferred)
• Industry certifications (Preferred)

Benefits

• Best-in-class training and career development, leadership training, mentorship opportunities and educational support
• Workplace flexibility
• Eligible to receive an incentive payment pursuant to the Franchised Development US Incentive Plan with a 15% annual target, subject to the terms of the Plan
• For full-time team members: health insurance with HSA and FSA options
• For full-time team members: dental insurance
• For full-time team members: vision insurance
• For full-time team members: life/AD&D insurance
• For full-time team members: short- and long-term disability coverage
• For full-time team members: 401(k) with generous company match
• For full-time team members: accrue 2.019 hours of paid vacation per week
• For full-time team members: 11 core scheduled paid holidays, with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, an additional 7 days of paid company closure)
• For full-time team members: paid sick leave accrued as state and local laws require
• For full-time team members: one volunteer day, bereavement time, and jury duty time as additional paid time off
• Remote work arrangement in the United States

Company Overview