Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group, through Optum and OptumServe Consulting/The Lewin Group, provides healthcare, human services consulting, and technology-enabled solutions to improve health outcomes. The Manager, Payment Model Operations will manage operational functions for value-based care payment model implementation contracts, including participant onboarding, communications, help desk operations, monitoring, and compliance. The role also involves client relationship management, staff mentorship, cross-functional collaboration, and business development support.

Responsibilities

• Engage, develop, and sustain client relationships through policy consultation, strategic guidance, and thought leadership
• Manage end-to-end operational functions for value-based care initiatives, including help desk management, participant onboarding, stakeholder communications, monitoring, and compliance oversight, to ensure efficient implementation and sustained program performance
• Support analyses to monitor performance and continuously improve operational activities
• Mentor and develop staff to strengthen technical, analytical, and problem solving capabilities
• Ensure consistently high standards of accuracy, quality control, and attention to detail across all deliverables
• Collaborate effectively as a senior member of multidisciplinary project teams
• Manage stakeholder relationships with clients, partners, and subcontractors
• Support business development and growth activities, including capture and proposal response

Skills

• 8+ years of experience in a research, consulting, or business environment
• 6+ years of relevant health policy industry experience in healthcare consulting, program implementation, quality improvement, evaluation, and/or policy expertise
• 4+ years experience with CMS/CMMI Value-based Model Operations/Implementation payment initiatives supporting operational and/or compliance/monitoring activities
• Demonstrated experience in cross contractor coordination, managing subcontractors, and leading cross-functional project teams
• Experience supporting business development efforts, including capture strategies and contributing to proposal development
• Broad understanding of federal health policy issues, with ability to work in multiple areas serving as a subject matter expert
• Excellent verbal and written communication skills with the ability to translate complex findings to non-technical audiences

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• The flexibility to work remotely from anywhere within the U.S., subject to UnitedHealth Group's Telecommuter Policy
• For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

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