Note: The job is a remote job and is open to candidates in USA. Enova International operates consumer lending brands and provides online financial services. The Customer Service Representative specializes in a brand after training, then manages inbound customer calls, handles account-related requests, and provides product and service information.

Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Skills

• We are not able to sponsor visas or take over sponsorship at this time
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments

Benefits

• Entirely remote role; candidates must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
• For full-time employees: health, dental, and vision insurance, including mental health benefits.
• For U.S.-based employees: 401(k) matching plus a Roth option.
• For full-time employees: PTO and paid holidays off.
• For full-time employees in eligible roles: sabbatical program.
• For full-time employees in eligible roles: summer hours.
• For full-time employees: paid parental leave.
• For full-time employees: DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
• For full-time employees: employee recognition and rewards program.
• For full-time employees: charitable matching and a paid volunteer day.

Company Overview