Note: The job is a remote job and is open to candidates in USA. ProviNET Solutions is seeking an experienced Network Engineer to join its Professional Services Engineering team. The role designs, deploys, troubleshoots, and supports network infrastructure for multiple SMB clients in a managed services environment, covering firewalls, routing, switching, wireless, VPN, SD-WAN, secure remote access, and monitoring. The engineer will also handle escalations, projects, maintenance, client communication, documentation, assessments, and on-call support.

Responsibilities

• Support multiple client network environments through service tickets, escalations, maintenance, and project work
• Design, deploy, administer, and troubleshoot network infrastructure, including:
• Firewalls
• Routers
• Switches
• Wireless access points
• VPN solutions
• Related network services
• Configure and troubleshoot Layer 2 technologies, including VLANs, trunking, switching, spanning tree, and network segmentation
• Configure and troubleshoot Layer 3 technologies, including routing, NAT, subnetting, inter-VLAN routing, and static/dynamic routing
• Deploy and manage firewall platforms and security policies, including access rules, NAT, VPNs, and secure remote access
• Support secure access and edge networking technologies such as SD-WAN, ZTNA, SASE, and SSE
• Support enterprise wireless environments, including access points, cloud/controller-managed platforms, SSIDs, authentication, roaming, coverage, and performance
• Troubleshoot complex issues involving LAN/WAN, wireless, VPN, firewalls, DNS, DHCP, and cloud-connected environments
• Participate in network assessments, client onboarding, standardization initiatives, lifecycle planning, and remediation projects
• Use network monitoring and alerting tools to identify, investigate, document, and resolve issues
• Create and maintain accurate technical documentation, including network diagrams, IP schemes, firewall rules, VPN information, and client environment records
• Collaborate with Service Desk, Client Care, Engineering, and Solutions Architecture teams
• Participate in technical assessments, pre-sales discussions, and project scoping when needed
• Follow security best practices across client environments
• Participate in an on-call rotation for escalated support
• Travel to client locations, including occasional out-of-state travel, for project work as needed
• Accurately track time and maintain service/project tickets in the company PSA
• Perform other duties as assigned

Skills

• 3+ years of network engineering or network administration experience, preferably in an SMB-focused MSP or IT consulting environment
• Strong understanding of: + TCP/IP + IPv4 and subnetting + DNS and DHCP + VLANs and switching + Routing and NAT + VPN technologies + Firewall policies + Wireless networking
• Hands-on experience deploying, managing, and troubleshooting firewalls, switches, wireless platforms, and VPN solutions
• Strong Layer 2 and Layer 3 networking fundamentals
• Experience troubleshooting LAN/WAN connectivity, wireless performance, firewall access, VPN connectivity, DNS/DHCP, and network performance issues
• Understanding of network security concepts, including ACLs, segmentation, IPsec, SSL/TLS, secure remote access, and zero-trust principles
• Experience working in an SLA-driven environment with competing priorities
• Strong troubleshooting and root-cause analysis skills
• Excellent client-facing communication skills
• Strong documentation and organizational skills
• The ability to work independently while knowing when to escalate an issue
• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent professional experience
• * SonicWall * Fortinet * Cisco * Meraki * Aruba * Ruckus * Ubiquiti * SD-WAN * ZTNA * SASE/SSE * Secure Web Gateway * CASB * Firewall-as-a-Service
• * LogicMonitor * Auvik * RMM platforms * ConnectWise Manage or similar PSA/ticketing platforms * Network documentation platforms
• * OSPF * BGP * Dynamic routing * Multiprotocol routing
• * Microsoft Azure * AWS * VMware * Hyper-V * Cloud and virtualization networking
• * Cisco CCNA/CCNP
• * Fortinet NSE/FCP
• * SonicWall SNSA/SNSP
• * Aruba ACMA/ACMP
• * Equivalent vendor certifications

Company Overview