Note: The job is a remote job and is open to candidates in USA. iboss is hiring a Network Operations Center Technician to monitor and maintain its global data center ecosystems. The role includes provisioning and maintaining nodes, responding to system and network faults, coordinating maintenance, and documenting global points of presence and procedures.

Responsibilities

• Managing and maintaining iboss monitoring systems
• Provisioning new points of presence or nodes within existing or new points of presence
• Responding to the system and/or network faults to ensure internal and external SLAs are met
• Following escalation procedures to engage key resources to respond to critical events
• Working with internal stakeholders (DevOps, support, sales) and 3rd party vendors to schedule maintenance
• Create and maintain documentation related to global points of presence and procedures
• Migrating and restoring iboss nodes and VNS clusters

Skills

• 1 Year of professional technical support or data center operations experience
• Strong diagnostic/troubleshooting skillset
• Windows/Sysadmin experience
• Ability to assess and prioritize incidents quickly while under pressure
• Basic understanding of the OSI model and internetworking
• Bachelor's Degree or working towards a bachelor's degree
• Linux Experience (RHEL, CentOS, Debian, etc.)

Benefits

• Health, Vision, Dental- open to domestic partners
• 401K with company match
• Unlimited Paid Time Off (PTO)
• Company paid holidays

Company Overview

• iboss is a cloud security company that provides network security as a service, delivered in the cloud, and as a complete SaaS offering. It was founded in 2003, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.iboss.com.