Note: The job is a remote job and is open to candidates in USA. HCLTech is hiring a Network Support Engineer to own customer technical issues through investigation and resolution. The role troubleshoots Linux, networking, cloud infrastructure, and storage issues, coordinates with internal teams, vendors, and customers, and manages escalations and incident tracking.

Responsibilities

• Own customer technical issues from initial investigation through resolution
• Troubleshoot issues related to Linux, networking, DNS, VPN, cloud infrastructure, and storage
• Work with Engineering, Support, Operations, external vendors, and customers to resolve complex issues
• Manage escalations and provide clear, timely customer updates
• Track incidents using trouble-ticketing systems and drive them to closure

Skills

• Excellent written and verbal communication skills
• Experience working cross functionally in a large organization
• Ability to navigate ambiguity and drive issues to a clear conclusion
• Ability to work with cross functional teams including external vendors
• Ability to work with internal and external teams in resolving customer issues
• Ability to pay attention to details and track customer issues to closure
• Experience in trouble ticket systems
• Experience with Linux operating systems
• Experience in areas of networking, DNS, virtual private networks and their application to PaaS and IaaS technologies
• Experience with Storage technologies (GCP or equivalent)
• 3 years of experience as a Technical Support Engineer
• Experience with Salesforce or similar CRMs
• Experience with ERP Systems

Benefits

• Dallas TX/Remote
• Eligible for performance-based bonuses, subject to company policies.
• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance, subject to company policies.
• Employee assistance program, subject to company policies.
• 401(k) retirement plan, subject to company policies.
• 10 days of paid time off per year; some positions are eligible for need-based leave with no designated number of leave days per year.
• 10 paid holidays per year.
• Transparent communication with senior-level employees.
• Learning and career development programs at every level.
• Opportunities to experiment in different roles or pivot industries.

Company Overview

Company H1B Sponsorship