Note: The job is a remote job and is open to candidates in USA. Gallagher is a global company that helps clients navigate complexity and supports businesses, communities, and individuals. The company is seeking a Network Voice Engineer to manage and integrate voice communication systems during mergers, acquisitions, and corporate restructuring, including designing voice infrastructure, troubleshooting issues, supporting end users, and coordinating with vendors.

Responsibilities

• Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies
• Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies
• Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities
• Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations
• Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems
• Coordinate with external vendors and service providers to ensure the successful integration of voice systems
• Provide technical support to end-users, including troubleshooting and resolving voice-related problems
• Create and maintain documentation, including network diagrams, configurations, and standard operating procedures
• Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements

Skills

• Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocols
• In-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologies
• Experience with voice gateways, SIP trunking, and voice codecs
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues
• Familiarity with network security principles and best practices
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users
• Ability to work independently and manage multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades
• It is a fully remote role that will need to be based in the U.S or in Canada
• You must meet our U.S. and Canada eligibility requirements for work authorization
• Cisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred

Benefits

• Medical/dental/vision plans, which start from day one; applies to fulltime positions
• Life and accident insurance; applies to fulltime positions
• 401(K) and Roth options; applies to fulltime positions
• Tax-advantaged accounts (HSA, FSA); applies to fulltime positions
• Educational expense reimbursement; applies to fulltime positions
• Paid parental leave; applies to fulltime positions
• Digital mental health services (Talkspace); applies to fulltime positions
• Flexible work hours (availability varies by office and job function); applies to fulltime positions
• Training programs; applies to fulltime positions
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing; applies to fulltime positions
• Charitable matching gift program; applies to fulltime positions
• Fully remote role based in the U.S. or Canada

Company Overview