Note: The job is a remote job and is open to candidates in USA. Annie Aesthetic is hiring an Operations Associate to provide operational and marketing support to its medical aesthetics clinics. The role supports project execution, systems implementation and optimization, vendor coordination, and clinic compliance while helping partner brands meet growth objectives.

Responsibilities

• Support and manage project plans, build SOPs, and implementation checklists to support the rollout of marketing initiatives across Annie clinics (e.g., lead management, events, rebooking, campaign execution)
• Execute and project-lead initiatives notated in marketing strategies, continually driving a forward momentum
• Provide updates through weekly team meetings and KPI tracking with Clinic Managers and AST, ensuring alignment between central strategy and local execution
• Partner with AST Directors, AST Marketing, and Clinic Managers to organize and monitor marketing workstreams—ensuring accountability, timelines, and deliverables are met
• Implementation of New Systems: Collaborate internally and externally with Zenoti and other system counterparts and in-clinic staff to develop workplan and ensure new system is implemented in a timely and efficient manner
• Training and Support: Act as a trusted ally and leader for clinic teams on all things related to Zenoti, AesthetixCRM, and all other systems utilized at assigned clinics; including but not limited to providing training, day-to-day support, and ensuring the system is optimized for each practice
• Constant Improvement: Stay up-to-date with Zenoti product knowledge and proactively plan future adoption areas to streamline operations and increase revenue
• Interface with third party vendors for day-to-day needs of the clinic and ad-hoc items as required. Vendors include pharma / clinical, marketing, IT, maintenance / building management, etc
• Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices

Skills

• The individual will be technically strong, action-oriented, diplomatic, and have excellent communication and project management skills
• Bachelor's degree required
• 1.5+ years of professional experience in operations, consulting, accounting, finance, or similar
• Strong interpersonal skills with proven ability to build trusted relationships across all levels of the organization
• Advanced user of Excel; technical systems
• Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and sensitive items with kindness
• Creative and strategic thinker with strong judgment in brand alignment, messaging, and presentation; able to generate new ideas to improve marketing execution and system efficiency
• Ability to operate in fast-paced, ambiguous environments with a focus on results
• Track record of successfully managing multiple work streams and optimizing processes
• Technology integration and marketing experience is preferred, but not required
• Experience with marketing CRMs, automation tools, or analytics platforms is preferred
• Technology integration experience is preferred
• Experience in healthcare, medical aesthetics, or similar is a plus

Benefits

• Performance bonus
• Remote with travel to partner locations as needed
• Flexible paid time off
• Health reimbursement plan
• 401K plan
• Flexible schedule
• Employee discounts
• Annual $1,000 stipend towards clinic services/products

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