Note: The job is a remote job and is open to candidates in USA. Palmetto HR Solutions is seeking an Operations Manager to oversee day-to-day operations supporting the delivery of HR services. The role coordinates workflows, manages internal processes and client engagements, monitors performance, and improves procedures, resource allocation, and service quality.

Responsibilities

• The Operations Manager is a full-time, remote role responsible for overseeing the day-to-day operational functions that support the delivery of HR services
• This role will coordinate workflows, manage internal processes, and ensure that client engagements run efficiently from initial intake through ongoing service delivery
• The Operations Manager will monitor performance metrics, optimize systems and tools, and collaborate with leadership to improve operational procedures and resource allocation
• Daily responsibilities include managing schedules and timelines, supporting documentation and compliance tracking, and facilitating communication across team members and clients
• This role will also contribute to process improvement initiatives, implement best practices, and help maintain high standards of service quality and client satisfaction

Skills

• Demonstrated experience in operations management, project coordination, or business administration within professional services or HR-related environments
• Strong skills in process development and improvement, including workflow optimization, documentation, and standard operating procedures
• Proficiency with digital tools and systems used for scheduling, task management, CRM, and basic data analysis or reporting
• Excellent organizational and time management skills, with the ability to prioritize multiple initiatives and meet deadlines in a remote setting
• Clear and professional communication skills, including the ability to collaborate with internal stakeholders and external clients
• Ability to work independently, exercise sound judgment, and maintain confidentiality with sensitive information
• Or equivalent relevant experience
• Understanding of HR services such as recruiting, payroll support, and compliance tracking is highly beneficial
• Bachelor's degree in Business, Operations Management, Human Resources, or a related field preferred
• Experience with businesses in manufacturing, legal, or other regulated industries is a plus

Benefits

• Full-time, remote role

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