Note: The job is a remote job and is open to candidates in USA. Center for Internet Security is seeking an Operations Support Specialist to join its Information Technology Support team and Security Operations Team. The role supports onboarding, monitoring, troubleshooting, and maintenance of infrastructure used to monitor government networks, while providing customer support, coordinating with vendors, and assisting with testing and quality assurance.

Responsibilities

• Triage issues related to network security device monitoring
• Timely response and handling of lower tier support issues through resolution and escalating as required
• Troubleshoot and replicate customer issues with the CIS network monitoring services, cloud-based applications/services, and cybersecurity products including within customer environments and systems
• Act as a liaison between a third-party vendor and the customer to troubleshoot technical problems, coordinate device maintenance and outages, as well as perform general support activities
• Assist with the configuration, inventory tracking, and shipping of Albert hardware sensors
• Effectively transition action items to and from Security Operations Center (SOC) Analysts and other teams to support off-hours, product related work
• On-call availability to respond to critical support incidents
• Provide positive customer support experience for internal stakeholders and members
• Assist internal teams in replicating issues, testing fixes and workarounds, and assist with quality assurance (QA) of newly developed and enhanced products
• Other tasks and responsibilities as assigned

Skills

• Bachelor's Degree in Computer Science or related field*
• 4+ years' experience as a Security or Network Administrator, or equivalent knowledge
• Working knowledge of various security methodologies, processes, and technical security solutions (firewalls and intrusion detection systems)
• Strong knowledge and experience with TCP/IP protocols, network analysis and network/security applications
• Strong experience with Linux and Windows command line
• Strong experience troubleshooting applications in Windows, Mac, and Linux environments
• Strong attention to detail
• Excellent customer service skills
• Must be authorized to work in the United States
• Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree
• Good working knowledge of Unix Operating Systems
• Experience with common scripting and programming languages such as Perl, Python, Ansible, and Bash
• Knowledge of IDS technologies (i.e. Suricata)
• Knowledge of Agile methodologies

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