Note: The job is a remote job and is open to candidates in USA. Zettabyte is seeking a Customer Solutions Manager or Outbound Product Manager who has a strong technical understanding of GPU cloud infrastructure and customer insights. The role involves engaging with enterprise and AI customers, analyzing competitive offerings, and providing data-driven input for product and go-to-market strategies.

Responsibilities

• Customer Engagement: Work directly with enterprise customers, AI developers, and ecosystem partners to understand workload patterns, pain points, and technical requirements
• Competitive and Market Analysis: Continuously track and analyze GPU cloud competitors (e.g., CoreWeave, Lambda, RunPod, AWS, Azure, GCP) across performance, cost, scalability, and customer experience
• Framework Insight: Maintain deep understanding of industry evaluation and certification frameworks (e.g., ClusterMax, NVIDIA Cloud validation) and apply that knowledge to shape our product and differentiation strategy
• Feedback to Product: Synthesize customer and competitive insights into clear requirements, priorities, and recommendations for the Product and Engineering teams
• Ecosystem Collaboration: Partner with GPU and AI ecosystem vendors (e.g., NVIDIA, AMD) to ensure alignment with performance, interoperability, and validation standards
• PoC Support: Collaborate with FAEs and Solution Engineers during customer PoCs to gather structured feedback and ensure successful deployment outcomes
• Thought Leadership: Act as a subject matter expert on AI/GPU cloud market dynamics and communicate insights through internal briefings, product planning sessions, and executive updates

Skills

• 5–10 years of experience in solutions engineering, technical product management, competitive analysis, or product strategy, ideally in GPU computing, cloud infrastructure, or AI/ML systems
• Strong understanding of GPU cloud evaluation frameworks, NVIDIA Cloud validation programs, or similar benchmarking processes used by analysts and hardware partners
• Proven ability to translate complex customer and market insights into actionable product direction
• Technical background in Kubernetes, GPU orchestration, AI/ML workloads, or data center infrastructure
• Excellent communication and presentation skills; able to interface effectively with both engineers and executives
• Bachelor's or higher degree in Computer Science, Physics, Engineering, or related technical discipline
• Applicants must be authorized to work in the United States without need for visa sponsorship

Benefits

• Competitive salary and equity based on your experience and skillset
• This is a Hybrid role - 3 days in office, 2 days WFH

Company Overview