Note: The job is a remote job and is open to candidates in USA. VC3 is hiring a part-time NOC Analyst I to monitor and maintain network and systems performance and uptime. The role involves troubleshooting and escalating issues, performing basic configurations, documenting changes, and coordinating responses to alerts and incidents.

Responsibilities

• Monitor network and system performance using various monitoring tools and software
• Identify and troubleshoot network and system issues, escalating as necessary
• Perform basic system and network configurations and deployments
• Maintain accurate documentation of network and system configurations and changes
• Collaborate with cross-functional teams to resolve issues and implement solutions
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools
• Provide timely and effective communication of network and system issues to internal and external stakeholders
• Participate in on-call rotation and respond to after-hours incidents as needed
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met
• Additional duties as required

Skills

• Associate's degree in Computer Science or related field, or equivalent work experience
• Knowledge of networking concepts such as TCP/IP, routing, and switching
• Basic understanding of server and operating system concepts, including Windows and Linux
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team-oriented environment
• Attention to detail and ability to prioritize multiple tasks
• Willingness to learn and adapt to new technologies and processes
• Experience with network and system monitoring tools
• ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus

Benefits

• Comprehensive benefit package
• 401K/RRSP company matching
• Fully remote workplace

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