Note: The job is a remote job and is open to candidates in USA. Baptist Health hires a Patient Financial Associate for its centralized registration department, supporting healthcare revenue cycle operations and patient experience. The role handles insurance verification, financial screening, collections, accurate virtual registration, and coordination with patients and clinical teams.

Responsibilities

• Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput
• This incumbent will be responsible for meeting individual collection goals
• Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers
• This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events
• This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
• Responsibilities: Insurance verification, collections, data entry, virtual registrations, and communication/partnership with patients, and clinical team
• Insurance Verification: You'll use online portals and communicate with insurance representatives to verify patient benefits
• Collections: You will explain insurance details (deductibles, co-pays) to patients and collect any financial responsibility
• Data Integrity: Ensuring accurate registrations by confirming patient information following strict guidelines
• Virtual Checkout: Utilize video conferencing to complete registrations, obtain consent, and collect payments
• Communication: Effectively collaborate with other departments and foster teamwork within your team

Skills

• High School,Cert,GED,Trn,Exper
• Complete and pass the Patient Access training course
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service
• In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role
• Ability to perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
• Ability to multitask and have an agile mindset
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc
• Knowledge of medical terminology
• Less than 1 year
• Associates Degree preferred
• Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc
• Bilingual English, Spanish/Creole preferred

Benefits

• $1,000 sign-on bonus
• Remote after 1 week of training, following on-site training in Town & Country (Miami-Dade) for 1 week
• Comprehensive four week training program
• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Company Overview

Company H1B Sponsorship