We are seeking a Remote Pharmacy CSR for a full-time, direct hire opportunity supporting customers, pharmacies, and healthcare providers in a healthcare services call center environment. In this role, you will assist with prescription benefits, home delivery medications, billing, coverage, eligibility, claims, authorizations, and medication delivery questions. This is a great opportunity for a customer service professional to build experience in the healthcare and pharmacy services industry. You'll be part of a customer-focused team where clear communication, accuracy, reliability, and positive service are valued. Equipment will be provided, and you'll receive structured training to set you up for success. ### Your Day-to - Day You'll be answering high‑volume inbound calls from customers, pharmacies, and healthcare providers, assisting with a variety of prescription‑related needs. You'll research and resolve issues using multiple complex computer systems, document interactions accurately, and strive for first‑call resolution. The role requires meeting quality, productivity, attendance, and customer experience standards, and you may occasionally make follow‑up calls to ensure thorough resolution. ### What We're Looking For To thrive in this role, you should have at least

1 year of customer service experience

and be comfortable using computers and learning new systems. Basic Microsoft Word and Excel skills are required. Strong communication, active listening, and problem‑solving abilities are essential, along with the capacity to ask probing questions and build positive relationships. You'll need to work well in a high‑volume, fast‑paced call center environment and be available to attend all required training. You must be at least

18 years old

and hold a

High School Diploma, GED, or equivalent

. ### Preferred Experience While not required, experience in a call center, healthcare, pharmacy, insurance, or medical office setting is a plus. Familiarity with medical terminology or health benefits is also beneficial. Remote work experience is an added advantage. ### Work Environment & Schedule This is a

100% remote

position. You must have a private, distraction‑free workspace that is not a shared or common area of your home, and you must remain on camera during working hours. A hard‑wired ethernet internet connection is required with minimum speeds of

50 Mbps download and 10 Mbps upload

; 5G, hotspots, and satellite internet are not supported. Candidates must be available to be assigned a permanent schedule within the hours of

Monday through Sunday, 6:00 AM to 9:00 PM CST

. Minor availability limitations, such as an inability to work past 6:00 PM, may be accommodated. Flexibility is required for evenings, weekends, holidays, and occasional overtime. ### Compensation & Benefits -

Pay:

$15 per hour -

Equipment:

Provided -

Benefits:

Provided Successful candidates must pass a criminal background check and drug screening, with marijuana excluded from the panel. Apple. One is an Equal Opportunity Employer / Disabled / Protected Veterans. We are committed to providing reasonable accommodations to individuals with disabilities. For temporary assignments lasting 13 weeks or longer, Apple. One offers major medical, dental, vision, 401k, and any statutory sick pay where required. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements, including the City of Los Angeles' Fair Chance Initiative and the San Francisco Fair Chance Ordinance. --- _This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_