Note: The job is a remote job and is open to candidates in USA. Texas Health Resources is hiring a Post Service Financial Concierge for its Patient Financial Experience team. The role handles patient financial inquiries, resolves account balance concerns, and coordinates with internal departments and other parties to support accurate and timely account resolution.

Responsibilities

• Receive calls from patients/guarantors regarding financial questions on their account(s) balance consisting of estimate , deposits/payments, payment plans
• Focus on Service and Patient/Consumer experience when dealing with patients, employers, management, hospital staff and other parties within and outside of THR
• The Financial Concierge works independently to ensure all cases are reviewed and validated and that all tasks are completed on each account worked
• Acts as an advocate to settle consumer concerns between Texas Health hospitals, departments, physician offices, insurance provider(s) and consumer to ensure accurate and complete information to resolve discrepancies and ensure account balance resolution
• Works as a liaison to entity PAS, leaders, or other departments as needed to ensure account balance is appropriate
• Requests deemed as “escalated” should receive immediate attention
• Inform Patient Financial Experience Sr. Director or designee of any potential issues or trends that might delay timely response to patients
• Communication should be clear, concise and professional

Skills

• High School Diploma or equivalent (REQUIRED)
• Four years of Healthcare Revenue Cycle, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare
• Three years of Healthcare Revenue Cycle Experience, healthcare or related organization including consumer relations (REQUIRED)
• One year experience in hospital CBO customer service or call center environment in healthcare (REQUIRED)
• Associate's Degree with 2 years of Revenue Cycle Experience, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (PREFERRED)
• CRCR (Certified Revenue Cycle Representative) upon Hire (PREFERRED)

Benefits

• Monthly bonus opportunity based on performance
• Remote position; onsite training may be required
• 401(k)
• PTO
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending account
• Tuition reimbursement
• Student Loan Repayment Program
• A supportive, team environment with outstanding opportunities for growth
• Career growth and professional development opportunities

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