Note: The job is a remote job and is open to candidates in USA. The State of Washington Health Care Authority (HCA) is hiring a Prior Authorization Communications Consultant 3 for its Federal and State Interoperability and Prior Authorization Project. The role develops strategic communications, translates complex technical information into plain language, and coordinates internal and external communications for health care programs and stakeholders.

Responsibilities

• Create and maintain FSIPAP strategic communications plan, including mapping audiences, drafting key messages, and creating tactical plans
• Plan, organize, and schedule mass email bulletins to inform project stakeholders of important updates
• Use plain talk principles to translate highly complex, technical language into user-friendly communications
• Support prior authorization-related change management needs, including developing and distributing internal messaging to HCA teams
• Coordinate external communications to managed care organizations, providers, and health care associations
• Coordinate the creation and distribution of prior authorization-related internal and external materials
• Coordinate and submit content updates for webpages
• Support the development and editing of clinical and provider communications materials
• Plan, organize, and schedule email bulletins to inform Apple Health billers, providers, and other stakeholders of program updates

Skills

• Demonstrated ability to clearly communicate complex technical information verbally and in writing to a non-technical audience, including the application of plain language principles to legally precise documents
• Ability to work independently and in groups
• Excellent writing and proof-reading skills
• Demonstrated ability to plan strategically, identify communications needs, and develop goals and comprehensive work plans for achieving those goals
• Knowledge of state health care programs, commercial health care insurance and current health care issues
• Demonstrated skills working with government agencies, health care providers, health care insurers and/or public/private health care stakeholders/customers
• Understanding of health equity principles and how to apply them to communications strategies
• Demonstrated ability to use social media tools to communicate with multiple audiences
• Demonstrated skills in public relations
• Knowledge of health IT, software development, or similar technical fields to be able to navigate the needs of technical programs and software terminology
• Prosci change management certification
• General knowledge of health care systems
• Knowledge of plain language writing techniques and understanding of how to effectively implement them within a state agency
• Experience participating in change management projects as part of a communications team
• Expertise preparing and coordinating internal communications
• Expertise creating stakeholder management plans
• Bachelor's degree in English, communications, journalism, humanities, public relations, or related field and three years of writing/editing experience; or equivalent education/experience
• Seven years of work experience or training in communications, journalism or related public relations/community information positions that included writing, editing, and planning

Benefits

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PFML)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Remote work and flexible schedules, with alternative work schedules considered based on business needs and supervisor approval
• Employees and their families are covered by medical (including vision), dental and basic life insurance.
• Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
• Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
• Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
• Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
• The Washington State Employee Assistance Program promotes the health and well-being of employees.
• State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs.
• Employees also have the ability to participate in the Deferred Compensation Program (DCP), a supplemental retirement savings program.
• All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
• If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
• Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
• Full-time employees earn eight hours of sick leave per month.
• Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA).
• Washington State supports members of the armed forces with 21 days paid military leave per year.
• Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
• Leave Sharing
• Parental Leave
• Family and Medical Leave Act (FMLA)
• Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

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