Note: The job is a remote job and is open to candidates in USA. NAVA Software Solutions is hiring a Process Analyst to document and improve supply chain and replenishment processes. The role involves mapping current and future workflows, identifying operational gaps, aligning process requirements with technology teams, tracking KPIs, and supporting adoption of process changes.

Responsibilities

• Document current-state business processes across supply chain and replenishment operations, producing clear process maps, SOPs, and workflow diagrams (BPMN, Visio, Lucidchart, or similar)
• Conduct stakeholder interviews, workshops, and walkthroughs with business and IT teams to capture how work actually gets done, including handoffs, decision points, and exceptions
• Identify operational gaps, bottlenecks, redundancies, and control weaknesses, quantifying their impact on cost, service levels, and inventory performance
• Design future-state processes and recommend practical improvements, prioritizing changes by business value, effort, and risk
• Develop and maintain a centralized documentation library (process narratives, RACI matrices, requirements, and training materials), ensuring it stays current as processes and systems change
• Partner with system and technology teams (e.g., RELEX, ERP, WMS) to align process design with system capabilities and translate process requirements into functional specifications
• Define and track process KPIs, establishing baselines and measuring the results of implemented improvements
• Support change management by preparing communications, training end users, and helping drive adoption of new or revised processes

Skills

• Proven experience in business process analysis, process improvement, and gap identification, with strong documentation and process-mapping skills
• Supply chain, replenishment, or inventory planning background
• Retail or wholesale experience
• Lean, Six Sigma, or similar methodology certification
• Familiarity with RELEX or comparable planning platforms

Benefits

• Remote work

Company Overview

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