Note: The job is a remote job and is open to candidates in USA. USAA is a financial services organization serving military members and their families. USAA is seeking a Product Management Manager for its Bank Payments Product and Strategy team to develop product and sales strategies, analyze performance and market trends, support product launches, and ensure payment products comply with applicable regulations and risk requirements.

Responsibilities

• Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy
• Participates in the development of product strategy recommendations
• Develops recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner
• Acts as product SME on features and services and collaborates with business partners to provide recommendations
• Partners with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features
• Assists in the identification and evaluation of potential providers for alliance relationships
• Provides support in developing, editing, and distributing product communications
• Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• Holds responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations
• Interprets performance results to inform product or sales forecast and planning
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Skills

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
• 6 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services
• 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance)
• 1 year of Data Visualization experience (i.e.Tableau)
• Advanced experience in creating product briefings
• Experienced in market research to create product roadmap, make product decisions and iterate rapidly
• Knowledge of applicable product related regulations, and risk and compliance requirements
• Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD
• Ability to understand and explain end-to-end payment flows and the member journey from transaction initiation to reconciliation
• Ability to manage a product from ideation through launch, iteration, and eventual sunsetting
• 2+ year of Data analysis experience in clearly communicating data driven decisions
• Industry trends payments area. New trends and industry standards
• Experience with keeping abreast of industry trends and working knowledge of emerging payment types (e.g., stablecoin, tokenized deposits, agentic payments)
• US military experience gained through military service or gained as a military spouse / domestic partner
• Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
• Bank or Financial Services Payment Operations and Money Movement Product experience
• Product Governance experience
• Accredited ACH Professional and National Check Professional accreditations are preferred

Benefits

• Remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assists employees with their professional goals
• Pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

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