Note: The job is a remote job and is open to candidates in USA. Kodiak Solutions is hiring a Product Support Analyst to support and implement software within its Product Engineering team. The role handles assigned incidents, requests, and changes while collaborating with Product, Engineering, and other groups.

Responsibilities

• Learn technical skills required to resolve customer support cases/requests
• Learn team structure and deliver assigned items in established timelines
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities
• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow)
• Learn compliance standards across various product areas
• Leveraging documentation related to products and services tasked with supporting/implementing

Skills

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
• 3+ years of relevant experience in product support and/or product implementation
• Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
• Ability to develop product knowledge in a domain area, and across product lines
• Ability to work in a shifting environment while maintaining various levels of standardization and consistency
• Experience with ticketing system(s)
• Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future
• Preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake, a plus
• Technology certifications, a plus

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