Note: The job is a remote job and is open to candidates in USA. SAIC is hiring a Program Data & Systems Analyst to support a large, complex managed services program. The role focuses on operational data analysis and reporting, ServiceNow investigation, executive-level deliverables, and SharePoint-based information management.

Responsibilities

• Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools using functions such as PivotTables, complex formulas, data validation, charts, and other data-analysis techniques
• Work extensively within ServiceNow to analyze records, relationships, workflows, reports, dashboards, and operational data across applicable ITSM processes
• Analyze, reconcile, validate, and report on operational data from ServiceNow and other program sources to support accurate program management and customer reporting
• Identify data inconsistencies, missing information, reporting anomalies, and process issues; investigate root causes and recommend corrective actions
• Investigate ServiceNow data and workflow discrepancies, including issues involving RITMs, SCTasks, incidents, changes, configuration items, and related records
• Develop accurate, repeatable, and efficient reporting processes, identifying opportunities to reduce manual data manipulation through standardization, automation, or other available tools
• Translate complex operational, technical, and service-performance information into concise, executive-ready PowerPoint presentations, dashboards, charts, and management summaries
• Support recurring and ad hoc reporting for program leadership, customers, and other stakeholders, ensuring data accuracy, consistency, traceability, and professional presentation
• Maintain and organize program information within SharePoint and Microsoft 365, including document libraries, lists, metadata, version control, permissions, and related information-management activities
• Document and analyze operational processes, workflows, handoffs, and dependencies using Visio or similar tools; identify opportunities to improve efficiency, data quality, and process execution
• Collaborate with technical teams, service owners, program leadership, and other stakeholders to gather requirements, validate information, resolve reporting or system issues, and support operational improvements
• Provide analytical and technical program support for high-priority activities, deliverables, risks, issues, and management actions as required
• Independently take ownership of assigned operational, reporting, or data-related problems from initial analysis through resolution, quality control, and final delivery

Skills

• Bachelor's degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field and 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work
• An equivalent combination of education and relevant experience may be considered
• Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems
• Must be a US Citizen
• Microsoft Excel: Intermediate to Advanced skills (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation)
• Microsoft PowerPoint: Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations
• ServiceNow: Power User working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests)
• Microsoft SharePoint / M365: Familiarity with document management, lists, permission structures, and version control
• Experience supporting complex programs or managed-services environments
• Experience supporting state, local, or federal government contract
• ITIL Foundation certification (v4 or v5)

Benefits

• Remote work.

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