Note: The job is a remote job and is open to candidates in USA. ESFM, the corporate facilities management division of Compass Group USA, is hiring a Program Manager, Account Performance to support the Medtronic global account. The role coordinates account routines, reporting, compliance, financial and performance analysis, business review materials, and account-level projects across Food and Facilities teams.

Responsibilities

• Coordinate account meeting schedules, logistics, agendas, and follow-up activities
• Maintain account calendars, meeting records, action logs, and decision documentation
• Track completion of account commitments, deliverables, and action items
• Maintain organizational charts, stakeholder lists, contact databases, and RACI documentation
• Prepare materials for Monthly Operating Reviews, Quarterly Business Reviews, annual reviews, and other account meetings
• Facilitate communication among Food, Facilities, Finance, and Operations teams
• Maintain account document libraries and related reference materials
• Monitor contractual obligations and operating requirements for Food and Facilities programs
• Maintain compliance tracking tools, audit findings, and corrective action logs
• Coordinate documentation required for compliance reviews and operating audits
• Track contract amendments, change requests, and approval workflows using established systems
• Monitor status of compliance-related action plans and escalation items
• Maintain records supporting Compass standards, operational audits, and account requirements
• Coordinate annual budgeting, forecasting, and financial planning processes across service lines and geographic regions
• Coordinate the development and maintenance of Compass and client budget models
• Reconcile client dashboards, internal financial reports, and approved budgets each month
• Track monthly financial variances against Compass and client budgets
• Collect variance explanations from operational and finance teams
• Maintain financial action plans and track remediation activities through completion
• Track purchase orders, subsidies, capital investments, innovation funds, and contract-related financial commitments
• Manage account reporting processes and maintain relevant dashboards
• Maintain reporting standards, methodologies, data definitions, and documentation
• Coordinate KPI collection, validation, and reporting across Food and Facilities operations
• Partner with Finance, E15, and operational teams to improve dashboard accuracy and usability
• Develop reporting tools and standard procedures that improve transparency and support decision-making
• Monitor the accuracy of executive and client-facing scorecards, dashboards, and performance reports
• Coordinate account projects and continuous improvement initiatives
• Maintain project plans and timelines
• Track project milestones and deliverables
• Coordinate project meetings and status updates
• Maintain project document libraries and status reporting
• Support implementation of account initiatives and operational improvement projects
• Escalate risks, delays, and dependencies to account leadership
• Prepare executive presentations, business review materials, scorecards, dashboards, and reporting packages
• Coordinate the collection and consolidation of information from cross-functional teams
• Prepare agendas, meeting minutes, and presentation content
• Maintain reporting templates and document libraries
• Coordinate distribution of reports and leadership communications
• Monitor deadlines and deliverables associated with reporting activities, leadership reviews, and account activities
• Partner with leadership teams on special projects, analysis, and administrative requests

Skills

• Bachelor's degree in Business Administration, Finance, Accounting, Project Management, Operations Management, Data Analytics, or related field
• Five or more years of experience in program management, project management, business operations, financial analysis, compliance, consulting, account management, or a related field
• Experience supporting PMO functions, account processes, and cross-functional initiatives
• PMP, CAPM, or equivalent project management certification preferred
• Strong analytical, organizational, and project management capabilities
• Experience with financial reporting, budgeting, forecasting, and variance analysis
• Ability to influence and collaborate effectively across matrixed organizations
• Strong written, verbal, and executive-level presentation skills

Benefits

• Bonus
• Employee Referral Bonus (eligible positions)
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• May also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
• Remote position

Company Overview