Note: The job is a remote job and is open to candidates in USA. Siemens is hiring a Customer Service Project Manager for its Data Centers team within Smart Infrastructure’s Electrification and Automation business. The role manages customer service projects from initiation through closeout, overseeing execution, resources, risks, budgets, contracts, quality, and stakeholder relationships.

Responsibilities

• Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met
• Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle
• Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services
• Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence
• Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting
• Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations
• Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues
• Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings

Skills

• Bachelors degree or equivalent combination of education and experience
• 5+ experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers

Benefits

• Remote based out of Wendell, NC
• A wide variety of internal and external development opportunities

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