Note: The job is a remote job and is open to candidates in USA. RCB Bank is hiring a part-time Fraud Risk Analyst I to analyze and review fraud cases and transactions. The role focuses on meeting regulatory timelines, preventing fraud-related losses, documenting and escalating risk, and coordinating with banking teams.

Responsibilities

• Work all channels of fraud, ensuring customer notification and provisional credit (if applicable) are completed within regulatory timelines
• Review fraud cases from multiple fraud software looking for anomalies, fraudulent items or fraudulent patterns and notify appropriate department for resolution
• Complete thorough and accurate documentation associated with actions taken, escalation of significant patterns to management based on risk severity and potential for customer impact
• Interact with various banking business line staff, information security, and customer support groups
• Identify opportunities to take actions to reduce risk
• Utilize appropriate methods and systems to manage accounts and control risk

Skills

• You have an in-depth understanding of Regulation E, Red Flags and the dispute process
• You can interpret data, identify and resolve exceptions and escalate to management when necessary
• You possess well-developed analytical and problem-solving skills and excellent interpersonal, verbal, and written communication skills
• You have a thorough understanding of high-risk behaviors
• You are proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint, and Outlook
• You can work independently with general supervision in a fast-paced production environment
• Minimum of one year of customer service experience
• High school diploma or GED
• Knowledge of Visa Risk Manager
• Experience using MS Access
• Previous banking or bookkeeping experience

Benefits

• A fun, challenging work environment with an emphasis on family, community, and technology (subject to eligibility).
• Medical Plan (subject to eligibility).
• Prescription Drug Plan (subject to eligibility).
• Teladoc™ (subject to eligibility).
• Dental Plan (subject to eligibility).
• Vision Plan (subject to eligibility).
• Flexible Spending Accounts (Healthcare & Dependent Care) (subject to eligibility).
• Life and AD&D Insurance (subject to eligibility).
• Disability Plans (subject to eligibility).
• Life Assistance Plan (EAP) (subject to eligibility).
• Multiple Supplemental Plans (subject to eligibility).
• Sick Leave (subject to eligibility).
• Paid Federal Holidays (subject to eligibility).
• Vacation and PTO (subject to eligibility).
• 401(k) (subject to eligibility).
• ESOP (subject to eligibility).
• Part-time work from home (28 hours; Wednesday–Sunday).

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