Note: The job is a remote job and is open to candidates in USA. Ian Graham Agency, LLC is hiring a Customer Service & Sales Representative to assist people who have requested information about insurance options. The role involves following up with prospective clients, explaining options, helping with applications, and maintaining accurate records, with training and mentorship provided.

Responsibilities

• Following up with individuals who submitted requests through online forms, phone calls, or marketing campaigns
• Scheduling and conducting phone or Zoom appointments
• Providing clear, professional customer service throughout each interaction
• Explaining available options and assisting clients with applications
• Maintaining accurate records and following established processes
• Participating in ongoing training and development

Skills

• Dependable
• Professional
• Open to learning a new skill set
• Willingness to obtain a Life Insurance License
• U.S. Citizen or Permanent Resident
• Ability to work independently in a remote setting
• Professional communication and organizational skills
• Experience in customer service, teaching, retail, hospitality, or another people-focused role
• Strong communicators who are comfortable speaking with clients
• Self-motivated individuals open to coaching and structured training

Benefits

• Commission-based compensation; entry-level commissions commonly range from $600–$800 per issued sale based on current carrier contracts. Earnings are not guaranteed and vary based on individual performance.
• Monthly performance-based bonus opportunities
• Flexible scheduling (part-time or full-time)
• No required quotas
• Fully remote work environment
• No cold calling; work with individuals who have expressed interest
• Onboarding, systems training, ongoing mentorship, and operational support

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