Note: The job is a remote job and is open to candidates in USA. Turing is a research accelerator for frontier AI labs and a partner for enterprises deploying advanced AI systems. The Customer Service Specialist will use finance and insurance expertise to evaluate and improve AI through customer interaction scenarios, structured dialogues, and assessments of AI response quality and compliance.

Responsibilities

• In this role, you will be working on projects to help evaluate and improve AI using your expertise in financial services and customer communication
• These projects will help you learn how to leverage AI to enhance customer experience, streamline service workflows, and improve communication quality in finance and insurance operations
• Design and solve real-world customer interaction and service scenarios to test AI reasoning
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards

Skills

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector
• Excellent English communication and reasoning skills
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner

Benefits

• Work in a fully remote environment.

Company Overview

Company H1B Sponsorship