Note: The job is a remote job and is open to candidates in USA. Crawford Thomas Recruiting is recruiting for an undisclosed employer seeking a Digital Product Manager to lead digital HVAC service products, connected equipment, and technician-focused applications. The role owns product strategy and development across connected tools, mobile and cloud applications, diagnostics, and technician workflows, coordinating cross-functional teams through commercialization.

Responsibilities

• Lead product strategy, roadmaps, requirements, and lifecycle management for digital HVAC products
• Drive development of smart tools and connected equipment, including digital gauges, probes, vacuum pumps, recovery equipment, charging systems, leak detection, and testing instruments
• Identify market opportunities and emerging customer needs
• Partner with engineering, firmware, software, and UX/UI teams to improve product functionality, connectivity, reliability, and customer experience
• Lead products from concept through development, validation, and commercialization
• Lead development and improvement of mobile applications, cloud connectivity, diagnostics platforms, and connected workflows
• Expand digital capabilities supporting diagnostics, evacuation, charging, system analysis, reporting, and technician productivity
• Develop strategies connecting digital tools, applications, cloud systems, and third-party platforms
• Support future AI-enabled diagnostics, predictive maintenance, and remote service capabilities
• Translate technician feedback and field-service trends into product requirements and development priorities
• Lead field testing, beta validation, and customer trials with contractors, distributors, and service organizations
• Evaluate emerging technologies including IoT, wireless communication, AI-assisted diagnostics, mobile applications, and cloud analytics
• Identify opportunities to reduce service time, improve diagnostic accuracy, and increase technician efficiency
• Coordinate hardware, firmware, software, mobile, cloud, QA, manufacturing, technical support, sales, and marketing teams
• Manage product development timelines, milestones, validation, and launch readiness
• Align customer requirements, technical execution, quality, commercialization, and business objectives
• Support technology partnerships and ecosystem development

Skills

• Bachelor's degree in Engineering, Product Management, Marketing, Computer Science, or a related technical field
• 2+ years of experience in digital product management, connected equipment, IoT, smart tools, or technical program management
• Experience managing products involving hardware, firmware, mobile applications, and/or cloud-connected systems
• Strong understanding of connected products, mobile applications, wireless communication, and digital ecosystems
• Proven ability to lead cross-functional technical programs from concept through commercialization
• Strong communication, organizational, and stakeholder management skills
• HVAC service, refrigeration, instrumentation, or field-service technology experience
• Familiarity with HVAC workflows, including commissioning, diagnostics, evacuation, charging, and maintenance
• Experience with connected HVAC tools, digital instrumentation, smart service equipment, or technician workflow platforms
• Understanding of UX/UI and technician-centered workflow design
• Experience working with engineering or manufacturing organizations in China
• Fluent in Chinese
• 5+ years of digital product management, IoT, connected equipment, smart tools, or technical program management experience
• MBA or advanced technical degree

Benefits

• Bonus

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