Note: The job is a remote job and is open to candidates in USA. Phaxis is recruiting for a confidential high-profile law firm. The Entry Level Legal Assistant / Intake Center Agent serves as a first point of contact for prospective and existing clients, handling intake, documentation, follow-up, and administrative support remotely.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients
• Gather and accurately document detailed client and case information
• Pre-qualify potential clients based on established case criteria
• Follow up with clients to obtain medical records and other required documentation
• Enter and update information in the firm’s case management system
• Send legal documents and coordinate follow-up appointments and communications
• Provide professional, compassionate customer service while handling sensitive information
• Escalate complex questions or concerns to the appropriate legal team
• Assist with data entry, filing, and other administrative tasks as needed

Skills

• You must have a Bachelor's degree and no more than 3 years of experience
• Professional, empathetic, detail-oriented, and comfortable handling a high volume of calls
• Excellent verbal communication and active listening skills
• Bachelor's degree
• Strong customer service skills and a professional, empathetic approach
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accurate data-entry skills
• Excellent computer skills; proficiency with Microsoft Office
• Previous call center, client services, legal, healthcare, or administrative experience preferred
• Familiarity with legal terminology or case management systems is a plus

Benefits

• Remote work

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