Note: The job is a remote job and is open to candidates in USA. A confidential law firm is seeking a Junior Legal Intake Center Agent / Client Liaison to serve as a first point of contact for people seeking legal representation. The role handles client calls, gathers and documents case information, follows up on records and legal documents, and provides compassionate customer service.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients
• Gather and accurately document detailed client and case information
• Pre-qualify potential clients based on established case criteria
• Follow up with clients to obtain medical records and other required documentation
• Enter and update information in the firm’s case management system
• Send legal documents and coordinate follow-up appointments and communications
• Provide professional, compassionate customer service while handling sensitive information
• Escalate complex questions or concerns to the appropriate legal team
• Assist with data entry, filing, and other administrative tasks as needed

Skills

• Excellent verbal communication and active listening skills
• Strong customer service skills and a professional, empathetic approach
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accurate data-entry skills
• Excellent computer skills; proficiency with Microsoft Office
• An interest in working in the legal field
• A POSITIVE ATTITUDE IS ESSENTIAL
• 1-3 years of experience in any of the following: call center, client services, legal, healthcare, hospitality or administrative experience preferred
• Bachelor's degree is a plus

Benefits

• Remote role for Central and Mountain time zones

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