Note: The job is a remote job and is open to candidates in USA. CapeTalent is recruiting for an unnamed FinTech enterprise learning client. The Learning Operations Specialist will audit and maintain learning content across CMS and LMS systems, map content to a skills taxonomy, support compliance reporting, and operate performance-based gating pilots.

Responsibilities

• Inventory and de-duplicate content across the CMS, the LMS, and spreadsheets — flagging what's outdated, duplicate, or broken (last-updated/last-accessed signals, enrollment and completion data, compliance status). Work toward a single deduplicated inventory
• Help stand up and then run the day-to-day process that keeps content current going forward, so this doesn't become a one-time cleanup. Support the "CMS-first" rule in practice — nothing changes in the LMS without changing in the CMS first — and keep records tagged with the correct business unit so they're findable in search
• Tag courses and learning plans to the skills taxonomy at the module level. Only part of the catalog carries a skill tag today, and you'll be the one moving that coverage forward. The goal is for active courses to be mapped to the skills taxonomy by January 31, 2027
• Reconcile course and module records between the CMS and the LMS wherever the automated sync doesn't yet cover it — catching mismatches and correcting records by hand so the CMS stays the real source of truth in the meantime
• Keep course and module durations current, since other teams use them for staffing plans
• Review and triage the queue of newly proposed skills surfaced by the taxonomy tool, routing each to the right subject-matter expert for validation before anything reaches the governed taxonomy
• Support compliance audits for continuing-education content (aligned to bodies like NASBA/IRS) and help unblock downstream reporting — broken module links, assignment, and skill reporting, which cascades into assessment gating and personalized learning paths
• Run the operational side of gating pilots in contact-center roles (gating means each expert must pass a skills assessment, and then either a nesting period or a performance simulation, before working unsupervised). Coordinate with operations leaders and subject matter experts, track assessment and nesting cohorts (nesting is a period where new hires handle live work under extra coaching and support before being signed off), collect quality and first-resolution data, and report results to the gating lead and data science partners so each experiment can be evaluated

Skills

• Candidates must be based in the United States
• Hands-on administration experience with an enterprise LMS (Docebo or similar) and/or a content/learning management system
• Experience tagging content to a skills or competency taxonomy
• Contact center operations experience paired with learning and development experience (for example quality, coaching, nesting, or workforce planning alongside training design)
• Jira or similar ticket-queue experience
• Comfortable defining success metrics and supporting pilots or A/B tests with analytics or data science partners
• Familiarity with continuing-education compliance requirements (NASBA, IRS) or a similarly regulated content environment
• Comfortable with high-volume, detail-heavy reconciliation work — comparing two systems, catching discrepancies, and fixing them accurately at scale
• Experience with content audits, catalog cleanup, or data-quality projects
• Strong, clear documentation habits — you'll be creating a record other people rely on

Benefits

• Remote work arrangement
• Laptop provided
• Clear growth path toward the Skills Taxonomy & Certification Gating Lead role
• CapeTalent advocates for contractors and adjusts when the work changes

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