Note: The job is a remote job and is open to candidates in USA. Systems Integration, Inc. (SII) is hiring a Reports Analyst to support a government-contracted contact center. The role develops, produces, validates, and analyzes reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc deliverables.

Responsibilities

• Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports
• Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes
• Support dashboards, data validation, report automation, and management analysis
• Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders
• Support QASP and PWS reporting requirements

Skills

• Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis
• Strong data quality, documentation, and communication skills
• Ability to satisfy background investigation requirements
• Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs preferred

Benefits

• Medical
• Dental
• Vision
• STD
• Group Term Life
• 401k with Matching
• Voluntary Benefits
• Employee Perks

Company Overview

Company H1B Sponsorship