Note: The job is a remote job and is open to candidates in USA. The Research Analyst supports UCSF Health and the School of Medicine through Epic research services and tools. The role designs, configures, tests, implements, and maintains clinical application systems for research workflows, while collaborating with clinical and technical stakeholders to improve efficiency and support regulatory compliance.

Responsibilities

• Analyze, design, configure, and optimize research workflows within the Epic APeX system to improve efficiency, usability, and documentation accuracy
• Troubleshoot and resolve end-user issues by identifying root causes, documenting resolutions, and coordinating with technical teams
• Design, build, and maintain Epic functionality, including SmartForms, SmartTexts, SmartTools, MyChart Recruitment Messages, e-Consents, and MyChart Questionnaires
• Configure and optimize Best Practice Advisories (BPAs), SmartSets, OrderSets, Preference Lists, and other Epic tools to support clinical research workflows
• Support Research Study Management and Enrollment interfaces, ensuring seamless integration and reliable data exchange
• Develop and maintain system specifications, workflow documentation, risk assessments, and impact analyses
• Identify potential risks in research-related processes and implement solutions to protect workflow continuity and data integrity
• Develop test plans and scenarios, conduct system and regression testing, document results, and validate functionality against business requirements
• Support the implementation, maintenance, and enhancement of clinical application systems
• Provide technical guidance, user training, and ongoing support to clinicians, research coordinators, and other stakeholders
• Collaborate with cross-functional teams to ensure research workflows align with operational needs, regulatory requirements, and organizational standards
• Contribute to continuous improvement initiatives by identifying opportunities to simplify workflows and enhance system performance

Skills

• 3–5 years of relevant experience supporting clinical applications, Epic systems, or healthcare IT
• Active Epic Research certification
• Strong understanding of clinical research workflows, clinical documentation, and healthcare information systems
• Hands-on experience with Epic configuration, system testing, implementation, troubleshooting, and ongoing maintenance
• Experience analyzing workflows, gathering requirements, documenting specifications, and translating operational needs into technical solutions
• Strong analytical, problem-solving, organizational, and communication skills
• Ability to work independently, manage competing priorities, and deliver high-quality work within established deadlines
• Demonstrated ability to collaborate effectively with clinical, research, and technical stakeholders
• Epic Research and Ambulatory applications
• SmartTexts, SmartTools, and SmartForms
• Doc Flowsheets and Order Transmittal
• SmartSets, OrderSets, and Preference Lists
• Workflow Engine Rules
• Role, Menu, Activity, and Navigator configuration
• MyChart Questionnaires and recruitment messaging
• Research Study Management and Enrollment interfaces
• Oncology Research Studies
• Reporting Workbench, Synopsis, and Radar Dashboards
• Epic security templates, user workspaces, facility structure, and dashboard configuration
• Clinical system testing, quality assurance, workflow evaluation, and performance reporting
• An Epic Ambulatory certification, in addition to Research, is preferred

Benefits

• Remote position

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