Note: The job is a remote job and is open to candidates in USA. Boulevard provides a client experience platform for appointment-based self-care businesses with integrated payments processing. The Risk Analyst II reviews merchant applications and transactions for risk and compliance, supports payment-related customer escalations, and recommends improvements to underwriting and risk processes.

Responsibilities

• Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules
• Review and analyze flagged transactions and other alerts,making well-reasoned recommendations around compliance with payments processing standards
• Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed
• Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits
• Manage inquiries and requests from customers, partners, and internal teams
• Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters

Skills

• High School Diploma minimum
• 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• Familiarity with merchant processing platforms and applications
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Awareness of PCI compliance
• Ability to read and understand credit card processing statements
• Strong analytical skills, attention to detail, and research capabilities
• Able to research and make decisions on complex merchant-related issues then relay findings
• Comfortable reaching out to customers directly via email or phone calls to review merchant application details
• Autonomous work ethic, comfortable in a digitally connected environment
• Bachelor's degree
• Experience with SQL, Tableau or Sigma

Benefits

• Performance bonus eligibility
• Equity participation for all full-time employees
• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
• An annual $1,200 HSA employer contribution for eligible plans
• 100% covered dental, vision, life, and disability insurance
• 12 weeks of fully paid U.S. parental leave supporting all new parents equally
• Flexible paid time off, plus 10 U.S. company holidays
• Fully remote work
• $200 home office setup allowance
• $50 monthly WFH reimbursement
• $200 quarterly Boulevard Bucks
• One Medical membership
• Employee Assistant Program

Company Overview