Note: The job is a remote job and is open to candidates in USA. Fera Pets is hiring an Account Manager to own and grow relationships with independent pet retailers and distributors. The role manages account relationships, orders, promotions, and new-account outreach while coordinating with logistics, finance, and marketing to support the wholesale channel.

Responsibilities

• Own account relationships Serve as the primary point of contact for independent pet retailers and distributor partners. Build strong working relationships with store owners, buyers, and distributor category teams. Respond to requests promptly and keep account records, contacts, and pricing current. Monitor advertised pricing for compliance with our MAP policy and address/escalate violations
• Manage orders end to end Receive, enter, and process purchase orders from independent retailers, distributors, and wholesale platforms such as Faire. Coordinate with logistics and fulfillment to confirm inventory, ship dates, and delivery. Communicate order status, backorders, and delays to accounts proactively. Partner with finance on accurate, timely invoicing and follow up on open and past due balances
• Run promotions and billbacks Set up and manage promotional programs with distributors and independent accounts. Maintain the promotional calendar and communicate offers ahead of each promo window. Process, reconcile, and validate distributor billbacks, deductions, and chargebacks. Track promotional spend against budget with finance
• Grow the channel Conduct outreach to prospective independent pet retailers and distributors. Follow up on inbound wholesale inquiries and convert them into active accounts. Support new account onboarding, including setup forms, pricing, and first orders.Educate stores and distributor reps through product training, demos, sampling, in-store merchandising, etc. Share sell sheets and marketing materials, and represent Fera at trade shows and industry events as needed
• Track and report performance Track sales, orders, and promo performance by account and distributor. Prepare regular reports on channel performance, reorder trends, and pipeline. Use distributor velocity and depletion data to spot growth opportunities. Keep account files organized in the team's shared drive

Skills

• Organized and detail oriented, comfortable owning many accounts and deadlines at once
• Relationship builder who enjoys working with customers by phone, email, and in person
• Proactive problem solver who follows through without needing reminders
• Comfortable with numbers, pricing, and spreadsheets
• Eager to learn and grow in a smaller, faster moving environment where processes are still being built
• 1 to 3 years of experience in sales, account coordination, customer service, or order management
• Experience managing orders, invoices, or customer accounts with a high degree of accuracy
• Proficiency in Excel or Google Sheets, including basic formulas and pivot tables
• Clear, professional written and verbal communication
• Bachelor's degree in business, marketing, or a related field, or equivalent experience
• Background in CPG, pet, natural products, or wholesale sales strongly preferred
• Experience with HubSpot or another CRM
• Experience with order or inventory management systems (such as Cin7) and wholesale platforms like Faire
• Familiarity with distributors, billbacks, deductions, or trade promotions

Benefits

• Commission
• Potential for bonus
• Medical and dental insurance
• Paid time off
• Parental leave
• Hybrid flexibility
• Pet-friendly office
• Remote work; based in the Glendale, CA office

Company Overview