Note: The job is a remote job and is open to candidates in USA. Hyatt Vacation Club (HVC) is hiring a Call Center Vacation Planner to sell vacation preview packages and tours by phone. The role verifies customer eligibility, schedules tours, explains sales presentation requirements, and helps customers find available accommodations and dates.

Responsibilities

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property
• Encourage guests or callers to purchase or schedule preview package sales/tours
• Explain details and requirements related to attending a sales presentation to potential owners
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Maintain confidentiality of proprietary materials and information
• Always follow company policies and safety procedures

Skills

• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension
• High school or equivalent (Required)
• Sales Experience: 1 year (Preferred)

Benefits

• Commissions
• Medical, dental, and vision insurance (benefit eligibility varies by position)
• 401(k) opportunities (benefit eligibility varies by position)
• 401(k) matching
• Disability insurance
• Travel discounts
• Credit union membership
• Employee discount
• Tuition reimbursement
• Professional counseling and family support
• Growth and development opportunities
• Paid time off
• Paid training
• Hybrid remote work: on-site onboarding and two weeks of training, then working from home; must live within 50 miles of the call center

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