Note: The job is a remote job and is open to candidates in USA. Melita is an HR, benefits, and payroll outsourcing company. The Salesforce Administrator owns day-to-day administration, security, configuration, and improvement of Melita’s Salesforce platform. The role also supports AI and automation adoption, user support, and training across the business.

Responsibilities

• Own day-to-day administration: users, roles, profiles, permission sets, sharing rules, and login and access troubleshooting
• Maintain data quality and integrity, including deduplication, validation rules, and routine data audits and cleanup
• Manage sandboxes, change sets or deployment pipelines, and releases, and keep org documentation current
• Monitor and apply Salesforce seasonal releases, assessing impact on our customizations before they reach production
• Build and maintain declarative automation: Flows, validation rules, page layouts, Lightning pages, record types, reports, and dashboards
• Translate requests from across the business into well-designed solutions, choosing the right tool for the job and keeping the org simple where possible
• Partner with our developer on Apex-heavy and integration work, reading and debugging existing Apex, Flows, and invocable actions in a highly customized org, and testing changes thoroughly
• Support and extend our current Claude AI integration which works with live Salesforce data, and help maintain the connected-system setup our automations depend on
• Help lead Melita's adoption strategy for the SalesForce native AI tools like Agentforce and Einstein
• Act as the first point of contact for Salesforce questions and issues, resolving them quickly and clearly
• Build strong relationships across the Melita teams, understand how they actually work, and turn that into platform improvements they feel
• Create training materials and enablement so Melitians get the most out of Salesforce, including MyWorkspace and the case engine

Skills

• 3 or more years of hands-on Salesforce administration experience, with a Salesforce Administrator certification
• Deep command of declarative tools: Flows, permission sets, validation rules, record types, reports, and dashboards
• Experience administering a complex, heavily customized org, and comfort reading and debugging existing Apex and automations
• Strong data management skills, with a high attention to detail and a bias toward data integrity
• Excellent communication and problem-solving skills, and the ability to translate business needs into platform solutions
• A self-starter who takes ownership, thrives on complexity, and follows through
• Additional Salesforce credentials (Advanced Administrator, Platform App Builder, or Agentforce or AI-related certifications)
• Hands-on experience with Claude AI or other LLMs as well as experience with Agentforce, Einstein, or other AI features on the Salesforce platform
• Experience with integrations and middleware (for example CData, APIs, or ETL tools) and with deployment and version-control practices
• Experience in an HR, benefits, payroll, or professional-services environment

Benefits

• Remote (U.S.)

Company Overview