Note: The job is a remote job and is open to candidates in USA. Jack Henry is hiring a Salesforce Administrator (Conga / CPQ Specialist) to own, scale, and optimize its Conga CPQ ecosystem and streamline quote-to-cash workflows. The role administers and enhances CPQ systems, manages data and releases, resolves platform issues, and partners with stakeholders to deliver technical solutions.

Responsibilities

• Administer, maintain, and continuously optimize enterprise Configure, Price, Quote (CPQ) and Quote-to-Cash systems (with a primary focus on Conga CPQ) to support the end-to-end sales lifecycle
• Optimize CPQ functionality through continuous workflow automation, platform enhancement, and data reporting to streamline seller operations
• Contribute towards data and metadata migrations, in conjunction with defined release windows
• Implements updates and enhancements and manages change control, testing, and release activities
• Monitors platform performance, availability, and data integrity and resolves incidents through root-cause analysis
• Performs data management tasks, including data imports, quality audits, and remediation
• Collaborate with business stakeholders to gather requirements, analyze operational processes, and deliver scalable technical solutions
• Collaborates with stakeholders to gather requirements and translate business needs into technical solutions
• May perform other job duties as assigned

Skills

• Minimum of 4 years of experience with Salesforce CRM administration
• Hands-on experience with Configure, Price, Quote (CPQ) / Quote-to-Cash applications (e.g., Salesforce CPQ, Salesforce RLM, Conga CPQ, or similar)
• Associate's degree or higher required
• Industry certifications relating to Configure Price Quote (CPQ), Conga, or Salesforce
• Advanced expertise in the design and governance of a complex CPQ system; must possess deep administrative mastery of at least one core platform such as Salesforce
• Proficiency with database query languages such as SQL, or SOQL
• Knowledge of systems analysis and technical solution design concepts
• Knowledge of change management and release management practices
• Ability to gather requirements and translate business processes into technical solutions
• Ability to perform incident and problem management using structured methodologies
• Strong communication, decision-making, and organization skills
• Strong planning, analytical and problem-solving skills
• Strong customer-focused approach to service and support

Benefits

• This position may be worked remotely within the United States, with the exception of California.

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