Note: The job is a remote job and is open to candidates in USA. InterSources Inc is a global software consultancy providing technology and digital transformation solutions. The company is seeking an experienced Salesforce Administrator/Developer to administer and optimize Salesforce Sales Cloud and Service Cloud environments, support users, resolve tickets, manage data, build reports and automation, and collaborate with stakeholders on scalable solutions.

Responsibilities

• Administer, maintain, and optimize Salesforce Sales Cloud and Service Cloud environments
• Manage user accounts, profiles, permission sets, roles, security settings, and overall platform governance
• Resolve a high volume of Salesforce support tickets and provide end-user support, troubleshooting, and training
• Design and maintain reports, dashboards, workflows, validation rules, flows, and process automation solutions
• Partner with business stakeholders to gather requirements and deliver scalable Salesforce solutions
• Support data imports, exports, data cleansing, and ongoing system maintenance activities
• Assist with Salesforce integrations and minor enhancements utilizing Apex, SOQL, Lightning Components, and APIs
• Ensure data integrity, platform performance, and adherence to Salesforce best practices
• Collaborate within a fast-paced environment where processes may not always be fully defined

Skills

• 7+ years of hands-on Salesforce Administration experience
• Strong experience supporting Salesforce Sales Cloud and Service Cloud
• Extensive experience resolving Salesforce tickets, troubleshooting issues, and supporting end users
• Strong knowledge of Salesforce security, governance, configuration, and platform best practices
• Experience with Salesforce Flow, automation tools, reporting, dashboards, and data management
• Working knowledge of Apex, SOQL, Lightning Experience, integrations, and APIs
• Strong communication, stakeholder management, and requirements-gathering skills
• Ability to thrive in a fast-paced, evolving environment with limited process structure
• Salesforce Certified Administrator preferred
• Salesforce Advanced Administrator certification preferred
• Salesforce Platform App Builder certification preferred
• Salesforce Sales Cloud Consultant and/or Service Cloud Consultant certifications are highly preferred
• Experience with Agile environments, enterprise Salesforce implementations, and middleware/integration platforms is a plus

Benefits

• Remote work arrangement
• 6-Month Contract-to-Hire (CTH)

Company Overview

Company H1B Sponsorship