Note: The job is a remote job and is open to candidates in USA. Gift of Hope Organ & Tissue Donor Network coordinates organ and tissue donation across Illinois and northwest Indiana to save and enhance lives. The Salesforce Analyst will maintain and optimize the organization’s Salesforce instance and integrated applications, provide user support and training, ensure data accuracy and security, and support Marketing Cloud campaigns, workflows, reporting, and CRM initiatives.

Responsibilities

• Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to its policies and procedures in carrying out the responsibilities of this position
• Serve as Gift of Hope’s Salesforce subject matter expert. Provide user support and training for Salesforce users, troubleshoot issues and develop and coordinate activities that support user adoption on an ongoing basis
• Collaborate with Marketing & Communications on materials to be delivered through Marketing Cloud. Build delivery schedules/e-marketing journeys as requested. Ensure communications are consistent, accurate, follow brand standards and are delivered as scheduled
• Coordinate with the Senior Digital Marketing Specialist to ensure best practice in digital/email marketing and customer relationship management (CRM) use across multiple departments engaged in external e-marketing/communications
• Ensure the accuracy, integrity, and security of Salesforce data. Perform regular data cleansing and de-duplication. Run quarterly audits to maintain consistent naming conventions, data integrity and consistency. Develop procedures and enhancements for new workflows
• Respond to tier-one service Salesforce tickets, making add moves or changes as needed. Collaborate with Gift of Hope’s external Salesforce development vendor on projects as needed
• Support and maintain data flows with external databases and tracking tools; monitor and analyze effectiveness of programs; analyze trends; provide regular reports
• Coordinate with internal stakeholders to ensure effective technologies are aligned and leveraged. Identify and maintain third-party add-ons in support of departmental/organizational objectives
• Maintain current knowledge of industry trends and stay up to date with professional and technical knowledge in CRM best practices including Salesforce's triannual releases. Proactively monitor release updates
• Independently manage special projects as assigned
• Other duties as assigned

Skills

• Bachelor's degree in Business Administration or related field (or equivalent work experience)
• Demonstrated proficiency in Salesforce Administration or 3-5 years' experience as a Salesforce System Administrator
• 3-5 years' experience developing/building marketing journeys, preferably Salesforce Marketing Cloud
• Experience with data management tools
• Excellent problem-solving; analytical, and communication skills
• Ability to manage multiple projects, prioritize tasks, and meet deadlines
• Excellent collaboration skills with both technical and non-technical stakeholders
• Excellent critical thinking and ability to analyze, resolve problems and develop solutions
• Salesforce Administrator certification
• Additional certifications (Advanced Admin, Platform App Builder, etc.) are a plus

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
• This position is hybrid with a minimum of 1 day per week in the office with flexibility needed for additional in office days based on the needs of the organization.
• Remote work, as allowed

Company Overview

Company H1B Sponsorship