Note: The job is a remote job and is open to candidates in USA. Confidential is seeking an SAP BRIM Technical Project Manager / Support Lead to manage production support, continuous enhancements, and operational governance across its SAP BRIM landscape. The role leads a blended team, governs service levels and incidents, and manages business enhancements from scoping through hypercare.

Responsibilities

• Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite
• Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (> 98%), ticket backlog trends, and first-time-fix rates
• Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions
• Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations
• Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks
• Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists
• Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization
• Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners
• Provide functional governance across core modules:
• Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers

Skills

• Total Experience: 8 years of IT delivery/support experience, with at least 4 years dedicated to SAP BRIM (formerly Hybris Billing) and 3 years running project management or application maintenance services (AMS)
• Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline
• Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager
• Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones
• Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries

Benefits

• Hybrid work arrangement

Company Overview

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