Note: The job is a remote job and is open to candidates in USA. Tiff's Treats is hiring a Seasonal Customer Service Representative to support customers remotely from Austin, TX. The role assists with orders and product questions, resolves concerns, and delivers a welcoming customer experience while meeting service policies and performance goals.

Responsibilities

• Provide top-notch service by assisting customers with orders, answering product inquiries, and educating them on our offerings
• Troubleshoot customer concerns with a positive, solutions-focused attitude to ensure fast and effective resolutions
• Be a brand champion, creating a friendly and welcoming experience with every customer interaction
• Handle customer interactions efficiently, whether you're managing a steady stream of calls or focusing on key issues during your shift
• Adhere to all customer service policies and guidelines
• Consistently meet or exceed performance goals and KPIs as set by management

Skills

• 1+ years of customer service experience
• Solid computer skills
• Excellent typing speed and accuracy
• Professional-level verbal and written communication skills
• Ideally in a contact center or retail environment

Benefits

• Remote in Austin, TX, with initial on-site training at Tiff's Treats Command Center
• Chromebook/laptop and headset provided after training

Company Overview