Note: The job is a remote job and is open to candidates in USA. VIVO Agency is a healthcare marketing agency specializing in consumer health, health systems, medtech, and pharma. The Senior Account Director owns key client accounts, builds senior-level relationships, oversees complex engagements and financials, drives business growth, and leads cross-functional teams.

Responsibilities

• Own the account. Maintain a complete picture of priorities, financials, risks, opportunities, and client relationship health, and stay three steps ahead with recommendations, not just escalations
• Be a trusted advisor. Build senior-level client relationships and become someone clients rely on for both day-to-day leadership and bigger-picture thinking
• Drive the work forward. Translate client objectives into clear direction, owners, and next steps for Creative, Strategy, Medical, and Project Management teams
• Lead high-stakes execution. Oversee complex engagements, including timelines, MLR review, and quality, with an exceptionally high bar for accuracy and polish
• Own account financials. Manage scopes, budgets, forecasts, and profitability, and protect scope while staying solutions-oriented
• Grow the business. Identify and close scope expansions and new opportunities that deliver insight-driven client value
• Lead and carry the culture. Coach your cross-functional team, improve how we work, and show what "makes us TIC" through transparency, innovation, and curiosity

Skills

• 7+ years of healthcare or pharma agency account management experience, leading client relationships within pharma, biotech, medtech, health system, or consumer health brands
• Hands-on experience with MLR or compliance review processes
• Proven track record of growing accounts through scope expansion and organic revenue growth
• Ownership of account financials, including budgeting, forecasting, burn management, and margin
• Experience mentoring and leading cross-functional teams
• Superior communication and presentation skills, with the confidence to lead senior client conversations, plus the urgency and accountability to follow through consistently n a fast-moving, fully remote environment
• Experience with a specific therapeutic area or HCP and patient marketing
• Experience with project management and review platforms such as Mavenlink/Kantata or Ziflow
• Experience in an independent or mid-sized agency

Benefits

• 100% remote work arrangement
• Medical, dental, and vision insurance
• Company-paid disability and life insurance
• 401(k) with match up to 6%
• Annual wellness stipend
• Professional development allowance
• Recognition, rewards, prizes, and amazing swag
• 11 holidays plus Winter Break
• Annual in-person retreat
• 3+ weeks of total paid time off in Year 1

Company Overview