Note: The job is a remote job and is open to candidates in USA. The confidential client is a banking and financial services institution. They are seeking a Senior CMDB Analyst to support ServiceNow and CMDB initiatives, ensure data accuracy and completeness, produce CMDB-based reports, maintain CMDB health configurations, and improve configuration management processes.

Responsibilities

• Support a complex project for the CMDB including a ServiceNow Upgrade, ServiceNow convergence, and Data Center tracking
• Support data accuracy, ensuring relevant and quality data is priority from the start and delivering a trusted data source for IT
• Work with data center managers to ensure completeness and accuracy of the CMDB for data center moves and improve CI location information consumed from the company's datacenter management system
• Designing, developing, and producing reports using the CMDB data including inventory reports, management reports, impact analysis reports, configuration status reports using the CMDB Query Builder for cross data functional views
• Maintenance of the CMDB Health configurations
• Create custom KPIs
• Support the teams operating procedures for auditing the CMDB and identify opportunities for improvement

Skills

• Applicants must be authorized to work for ANY employer in the U.S
• ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes
• Bachelor's degree in systems engineering, computer science, information technology, or related field of study or relevant field, required, or additional working experience in lieu
• 8 years of relevant experience in Information Technology, required
• 3 years of relevant experience with the CMDB and the CSDM framework
• ServiceNow Certifications in CMDB, Discovery, Application Service Mapping, Platform Analytics a plus
• Strong communication skills to interact with technical and business stakeholders
• Knowledge of Agile and SDLC delivery methods
• Self-starter with the ability to operate in a fast-paced environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund
• Remote work

Company Overview