Note: The job is a remote job and is open to candidates in USA. Conduent’s Senior Benefits Administration Services Analyst supports the delivery and ongoing administration of Defined Benefits pension plans. The role serves as a subject matter expert for client requirements, leads change work through the project lifecycle, resolves escalated operational and system issues, and supports high-quality service delivery.

Responsibilities

• Accountable for ongoing processing quality and adherence to client requirements
• Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities
• Execute established Defined Benefits administration processes with minimal supervision
• Research and resolve escalated eligibility, participant data, system, and service delivery issues
• Triage intermediate system issues and validate system processing against business and client requirements
• Serve as a Subject Matter Expert (SME) for client rules, plan provisions, and expectations
• Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination
• Interface directly with external client contacts to define and scope change requests
• Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed
• Serve as a steward for Conduent Data Requirements, partnering with the Data Management team
• Identify system and processing enhancements that improve quality, accuracy, and operational efficiency
• Perform peer reviews to ensure quality and accuracy of team deliverables
• Mentor and coach junior team members
• Perform duties as assigned and comply with policies and standards

Skills

• Formal education and/or relevant professional experience in Defined Benefits pension administration
• Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration
• Advanced Microsoft Excel skills
• Minimum 2 years of SQL query execution and development experience
• Experience troubleshooting system or processing issues
• Experience with business requirements and process documentation
• Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live
• Strong analytical, problem-solving, and client communication skills
• Ability to manage work independently with minimal supervision
• Experience serving as a Defined Benefits SME
• Experience working directly with external clients
• Experience leading clients or system change initiatives
• Experience with data management and data requirements
• Experience mentoring or coaching junior analysts

Benefits

• May be eligible for a bonus or incentive, based on business need.
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
• Remote work

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