Note: The job is a remote job and is open to candidates in USA. Cognizant is hiring a Senior Director to grow its Digital Operations business within Intelligent Operations and Automation and the Communications, Media, and Technology practice. The role focuses on acquiring new clients and expanding strategic accounts by selling BPO and Revenue Operations transformations, while leading executive relationships, deal development, and portfolio performance.

Responsibilities

• Drive portfolio growth strategy and execution, delivering against defined revenue, margin, and pipeline performance metrics
• Lead new logo acquisition efforts, identifying, shaping, and closing large, complex BPO/ Digital Operations deals
• Establish and sustain executive-level relationships with senior client stakeholders, acting as a trusted advisor
• Provide thought leadership, influencing client mindshare and internal senior leadership on industry trends, operating models, and Operations-led transformation
• Partner with Solutions, Delivery, Process Excellence, and Automation teams to craft differentiated, outcome-driven client propositions
• Lead end-to-end account ownership including deal shaping, forecasting, budgeting, and P&L accountability
• Drive measurable revenue and profit growth within defined timelines and governance structures
• Engage with industry bodies, analysts, and advisors to align Cognizant’s IOA and CMT offerings with market needs and strategic priorities
• Navigate complex global, matrixed organizations, aligning internal stakeholders to deliver client and business outcomes

Skills

• 10 to 25 years of overall industry experience, with 10+ years in digital-native or technology-driven environments
• Deep understanding of Revenue Operations across the entire revenue lifecycle, including BDR/SDR, Sales Operations, Customer Success, Renewals, Account Management, and Revenue Growth functions, with the ability to position transformational solutions to executive stakeholders
• Proven experience selling RevOps, Sales Transformation, or GTM solutions that drive pipeline generation, sales productivity, forecast accuracy, customer retention, renewal growth, and revenue expansion outcomes
• Ability to engage CRO, Sales, Marketing, Customer Success, and Operations leaders to identify revenue challenges, build business cases, and articulate value through process optimisation, automation, analytics, CRM, and AI-enabled revenue management strategies
• Strong background in BPO, Digital Operations, or Scale Operations, preferably within CMT or adjacent technology segments
• Proven experience leading $10M+ annual revenue portfolios with deal sizes and TCV in the $10M–$30M range
• Demonstrated success in consultative, solution-led selling, including large, complex, multi-stakeholder deals
• Deep understanding of technology platform companies and digital operating models with a strong pint of view on Agentic AI and how it is transforming business operations
• Experience advising clients on: Location and operating model strategy, Engagement model transformation, Business value articulation and ROI-led solutioning
• Strong analytical mindset with the ability to translate client challenges into scalable IOA solutions
• Proven ability to operate effectively within global, matrixed organizational structures
• Established senior-level relationships within CMT organizations
• Exposure in originating and wining Agentic AI led operations deals
• Exposure across multiple operations service domains including: Enterprise Operations, Digital Customer Experience, ML / AI Operations Content and Trust & Safety Services
• Experience partnering with analysts, advisors, and industry forums to shape market positioning
• Strong executive presence with the ability to influence both client and internal leadership teams

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
• Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans

Company Overview

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