Note: The job is a remote job and is open to candidates in USA. Modine Manufacturing Company is a global provider of thermal management solutions for mission-critical applications. The Senior Manager, Business Relationship Management & IT Service Delivery serves as a strategic IT advisor to business leadership, translating business strategy into technology roadmaps, investment priorities, service improvements, and transformation initiatives while leading global IT service delivery and ITSM practices.

Responsibilities

• Provide global leadership for business relationship management, IT service delivery, service management, and business-facing technology governance across Performance Technologies
• Advise business and functional leaders on technology strategy, investment priorities, service performance, risk, and transformation opportunities
• Lead global teams, strategic suppliers, managed service providers, and cross-functional partners to improve business outcomes and operational performance
• Partner with business leaders to align technology strategies and roadmaps with organizational goals
• Translate business needs into technology solutions, driving innovation and digital transformation initiatives
• Lead IT demand management, portfolio prioritization, and business case development based on value, risk, and strategic alignment
• Oversee global IT service delivery, ensuring high performance, reliability, and customer satisfaction across all locations
• Manage service governance through KPI/SLA monitoring, incident management, and continuous improvement initiatives
• Drive IT Service Management (ITSM) best practices across incident, problem, change, asset, and configuration management processes
• Optimize ServiceNow and related technologies through automation, standardization, and enhanced user experiences
• Manage IT budgets, forecasts, vendor relationships, and cost optimization efforts while balancing business value and service quality
• Ensure compliance with cybersecurity, risk management, business continuity, and audit requirements
• Lead, develop, and mentor a high-performing global IT team while fostering a culture of accountability, collaboration, and continuous improvement

Skills

• • Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field. Relevant years of experience may be substituted for the degree requirement in accordance with company policy
• • 10+ years of progressive experience in IT service delivery, business relationship management, IT operations, technology strategy, or related leadership roles
• • 5+ years of people leadership experience in a global, multi-site, or complex enterprise environment
• • Up to 25% domestic and international travel depending on business, project, plant, vendor, and service delivery requirements
• • Demonstrated experience advising senior leaders and translating business strategy into technology priorities, investments, and measurable outcomes
• • Experience with portfolio governance, financial management, supplier performance, ITSM, and major transformation initiatives
• • Strong business, financial, commercial, organizational change, stakeholder engagement, and executive communication skills
• •This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position
• • ITIL, BRMP/CBRM, PMP, or equivalent practical expertise
• • Experience with ServiceNow and global service delivery operating models
• • Experience supporting manufacturing environments and major business or technology transformations

Benefits

• This is a remote or hybrid work arrangement
• Competitive health, dental & vision insurance coverage
• Employee Assistance Program
• Maternity Leave (12 weeks at 100% pay)
• 8 weeks of short term disability leave paid at 100%
• 4 weeks of paid parental leave paid at 100%
• Paternity Leave (4 weeks at 100% pay)
• 401k Retirement plan and company paid match
• Life Insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (FSA)
• Short Term Disability (company paid)
• Long Term Disability
• Competitive time-off policies
• Tuition Reimbursement

Company Overview