Note: The job is a remote job and is open to candidates in USA. Amtrak connects businesses and communities across the United States through its passenger railroad services. The SRE/Observability Senior Manager will build and lead a high-performing Site Reliability Engineering and Observability team, driving reliability, scalability, security, performance, and cost efficiency across critical platforms and services. The role oversees SRE practices, observability, incident management, automation, compliance, capacity planning, and cross-functional reliability initiatives.

Responsibilities

• Team Leadership & Talent Development Build and lead a diverse team of SREs; set goals, run performance cycles, succession planning, hiring, onboarding, and skills matrices; foster a blameless, data-driven, learning culture
• Observability & Operational Intelligence Drive coverage and quality for logs, metrics, traces, synthetics, and RUM; standardize dashboards/alerts; measure alert fatigue and precision; guide AIOps/ML-assisted detection adoption. Experience in Dynatrace Observability Platform
• Automation & Toil Reduction Measure toil, prioritize automation backlogs, and scale self-service and platform capabilities (golden runbooks, reusable modules); ensure high-quality IaC and policy-as-code patterns
• SLO & Error-Budget Governance Institutionalize SLIs/SLOs and error budgets across services; review burn rates, partner with product owners on release gating and reliability trade-offs; maintain reliability scorecards
• Incident Readiness & Response Own incident management runbooks, escalation paths, and on-call health; staff and train incident commanders; lead post-incident reviews focused on systemic, automatable fixes and MTTR reduction
• Security, Risk & Compliance Embed security-by-design (zero-trust patterns, scanning, attestations), enforce least-privilege and key rotation, ensure audit evidence for change/incident/compliance workflows
• Stakeholder & Portfolio Management Publish reliability KPIs; align reliability roadmaps with product priorities; coordinate cross-team initiatives and vendor/tooling relationships; manage team budget
• Capacity, Performance & Cost Run capacity forecasting, performance testing, resilience/chaos game days; track unit economics (cost per request/service) and partner with FinOps for continuous optimization

Skills

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience. Plus 9 years of relevant work experience
• Demonstrated success in building, mentoring, and leading high-performing Observability and SRE teams, with direct management responsibility for teams of 5 or more engineers
• Proven track record of establishing and operating enterprise-scale on-call programs, incident management processes, and service reliability practices, driving measurable improvements in system availability, operational efficiency, and customer experience
• Excellent communication, stakeholder management, and cross-functional collaboration skills, with the ability to influence technical and business leaders across the organization
• Strong grounding in SRE principles (SLIs/SLOs/error budgets), incident command, and observability platforms/APM
• Strong project management and organizational skills
• Strong expertise in cloud-native architectures, distributed systems, application performance monitoring (APM), log analytics, infrastructure observability, and automation frameworks
• Proficiency with cloud (AWS), containers/orchestration, IaC (Terraform/CDK), CI/CD with security gates, policy-as-code
• Strong technical background in cloud platforms (AWS preferred), CI/CD pipelines, and infrastructure automation
• Experience with DevOps toolchains including Jenkins/GitHub Actions, Terraform
• Bachelor's Degree in Computer Science, Information Technology, Engineering or equivalent combination of education, training and/or relevant experience. Plus 11 years of relevant work experience
• 10+ years of progressive experience in Enterprise Observability, Site Reliability Engineering (SRE), DevOps, and Infrastructure Engineering, including a minimum of 4 years in a people leadership and organizational management role
• Experience in Dynatrace Observability Platform
• Deep technical expertise in enterprise observability platforms, with strong preference for Dynatrace
• Proven experience designing, implementing, and scaling Dynatrace-based observability solutions across large, complex, multi-cloud environments with a strong focus on self-service capabilities, automation, and operational excellence

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts
• Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
• Remote Optional

Company Overview

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