Note: The job is a remote job and is open to candidates in USA. Cresta provides a unified AI platform for conversational AI agents, human agent augmentation, and conversation intelligence. The Senior Product Designer will design end-to-end AI Builder experiences that enable technical and non-technical contact center users to build, evaluate, and deploy AI agents and workflows. The role includes user research, prototyping, cross-functional collaboration, and raising the quality of product design.

Responsibilities

• You’ll turn the complexity of AI and business logic into builder experiences that feel intuitive and self-serve, for both technical users (developers) and non-technical ones (business operators)
• You’ll pair vibe coding/design with your engineer and designer partners to spin off builder concepts and iterate them into polished, production-ready experiences
• You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones
• You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis, to understand how they work today and where AI can meaningfully help
• You’ll collaborate closely with PMs, MLEs, FDE/FDPMs, Customer Success, and Marketing teams across the organization
• You’ll advocate for craft – raise the quality bar and help the team develop a shared eye for what great looks like
• You’ll have good judgment of when to ship: perfect is the enemy of good

Skills

• Education in Design, HCI, Interaction, or 5+ years equivalent industry experience
• Experience in designing AI-driven workflows, no-code/low-code/agentic builders, or complex B2B enterprise applications
• AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows
• Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens
• Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
• Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees
• Equity

Company Overview