Note: The job is a remote job and is open to candidates in USA. Included Health is a healthcare company delivering integrated virtual care and navigation. The company is seeking a Senior Program Manager to build and operate a standardized system for high-volume hiring across Clinical, Behavioral Health, and Member Care, improving funnel performance, vendor effectiveness, and AI-enabled workflows. The role will translate hiring goals into capacity plans, provide decision support, and drive accountability across recruiting and cross-functional teams.

Responsibilities

• Build and maintain a standardized operating model across high-volume recruiting pods
• Establish operating cadences, planning processes, scorecards, and escalation paths
• Translate hiring goals into funnel requirements, capacity plans, and execution priorities
• Maintain a consolidated view of hiring health, risks, dependencies, and corrective actions
• Partner with pod owners to improve pacing, stakeholder readiness, funnel quality, and delivery against goals
• Identify opportunities to standardize and scale the high-volume model across additional hiring areas
• Own day-to-day operating performance for high-volume agency and vendor partners
• Establish clear expectations and scorecards covering submissions, quality, fill rate, time-to-fill, pricing, responsiveness, and corrective action
• Create a consistent process for agency onboarding, performance reviews, escalation, and offboarding
• Shift routine agency management and reporting away from senior leaders and toward exception-based escalation
• Recommend when work should be handled internally, through contractors, agencies, or automation based on demand, economics, speed, role complexity, and available capacity
• Expand BrightHire, AI interviewer, and related workflow adoption across high-volume recruiting
• Partner with Talent Operations on workflow design, tooling, and automation opportunities
• Automate reporting, funnel tracking, quality monitoring, and partner performance visibility
• Identify friction points and run targeted process-improvement pilots
• Measure the impact of automation through recruiter hours saved, funnel conversion, time-to-fill, quality, and candidate experience
• Own the consolidated weekly high-volume hiring health report
• Report on open requisitions, aging, progress to goal, funnel health, capacity, internal versus agency mix, and at-risk work
• Clearly communicate what changed, what is at risk, what action is being taken, and what decision or support is needed
• Use data to distinguish capacity gaps from execution, process, quality, prioritization, or stakeholder issues
• Build clear recommendations for resourcing, agency allocation, and process changes
• Partner closely with leaders on Clinical/BH capacity, performance, staffing, and resourcing decisions
• Partner with pod owners on cohort health, stakeholder readiness, funnel decisions, and corrective action
• Work with Talent Operations to align high-volume workflows with broader TA systems and infrastructure
• Serve as a central escalation point for cross-pod operating issues
• Influence without direct authority and create accountability across recruiters, pod owners, agencies, Talent Partners, and hiring leaders
• Prompt and regular attendance at assigned work location
• Ability to remain seated in a stationary position for prolonged periods
• Ability to work effectively in a fast-paced environment with changing priorities
• Ability to communicate and collaborate effectively using computers and other office-related equipment

Skills

• 7+ years of experience in recruiting operations, program management, high-volume recruiting, staffing, or a related field
• Experience owning complex, cross-functional programs from strategy through execution
• Experience using AI-enabled recruiting workflows
• Strong understanding of recruiting funnels, capacity planning, conversion metrics, and hiring economics
• Demonstrated ability to use data to diagnose problems and drive operational decisions
• Experience improving processes through automation, technology, or workflow redesign
• Strong written and verbal communication skills, including the ability to communicate clearly with senior leaders
• Ability to influence and create accountability across teams without direct authority
• Strong organizational skills and the ability to manage multiple priorities in a fast-changing environment
• Sound judgment, urgency, and comfort surfacing risk early
• Prompt and regular attendance at assigned work location
• Ability to remain seated in a stationary position for prolonged periods
• Ability to work effectively in a fast-paced environment with changing priorities
• Ability to communicate and collaborate effectively using computers and other office-related equipment
• Experience supporting Clinical, Behavioral Health, Member Care, Urgent Care, or other high-volume hiring environments
• Experience with recruiting systems such as Lever, BrightHire, or similar tools
• Experience building agency scorecards, operating dashboards, or capacity models
• Experience partnering with senior Talent Acquisition or business leaders on workforce planning

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• Work-From-Home reimbursement to support team collaboration home office work

Company Overview

Company H1B Sponsorship